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FAQ

Shipping

Thank you for your purchase. We are committed to maintaining high product quality standards and customer satisfaction. Upon receiving an order, VTX Wheels thoroughly inspects the products before they are shipped out to ensure that each wheel meets and exceeds our standards.

All in stock wheels/accessories will be shipped out within 1-3 business day(s) after payment has been received. VTX wheels are shipped with UPS Ground and will take approximately 5-7 business days to receive, depending on area and location.

Please contact us for shipping quotes to Canada, Hawaii, and International.

If for any reason you received an item that was not what you had ordered originally, please email us photos of the wheel(s) and the wheel sizing label(s) on the boxes to info@vtxwheels.com. VTX Wheels will need this information for validation of an incorrect order.

Once the claim has been approved, the return labels for the incorrect item(s) will be sent via fax or email within 2 business days.

The customer will be responsible for safely shipping the wheels back in its original boxes. Packaging instructions will be provided by VTX Wheels to ensure that the package(s) are safe from any freight damages.

The replacement will be sent out within 2 business days once the customer has notified VTX Wheels that the packages has been shipped to VTX Wheels’ headquarters.

For defective wheels received, a full description of the problem must be provided along with visual evidence such as photos and videos. VTX Wheels will need this information for validation.

Once approved, the return label(s) will be sent via fax or email within 2 business days. A replacement (if in stock) will be sent out once the customer notifies VTX Wheels that the wheel(s) have been shipped back.

RETURNS & EXCHANGES

Returns and exchanges of any VTX Wheels products must follow the following guidelines to be granted a return or exchange for your purchase:

-Valid returns must be done within 30 days of invoice date

- All claims must be sent to info@vtxwheels.com with “RETURN” or “EXCHANGE” in the subject line. You may also call VTX Wheels directly at (562) 698-8215 to file your claim for a return or exchange.

- Upon filing a return/exchange claim, please ensure that the wheels are free of any damages. Returns/exchanges WILL NOT be approved once tires are mounted. VTX Wheels strongly recommends customers to inspect and test fit the wheels prior to mounting tires. Custom sets (powder coating, polishing, re-drilling, etc.) are not eligible for returns or refunds, all sales are final.

- For customers that wish to return their VTX Wheels product, shipping fees will not be refundable. Return will be subject to a 20% restocking fee on the price of the products only.

- For returns/exchanges for correctly shipped products, the customer is responsible for shipping the wheel(s) back at their expense and it must arrive in the same new condition and boxes they were sent in. Any damages to the wheel(s) due to packaging error will not be accepted for return.

The refund process may take up to 5 to 7 business days from the time that your return has been received. The original cost of the shipping will be forfeited as we have already shipped the wheels out.

If an exchange is desired, the customer will be responsible for the cost of shipping for the new set.

WARRANTY CLAIMS

VTX Wheels warrants that our wheels will be free from structural failures under normal and intended use. VTX Wheels offers a 1-Year limited structural warranty on our wheels.

The warranty covers for the following defects:

- If the wheel(s) arrives to purchaser with any structural cracks.

- If the wheel(s) causes leaks when mounted properly with a tire.

- If the wheel(s) arrives to the purchaser out of round and unable to balance within standard limits when mounted with a tire.

VTX Wheels 1-Year warranty is not applicable if:

- Damage or structural failure occurs as a result of an accident or road conditions.

- Damage occurred to improper maintenance.

- If purchaser has refinished or re-drilled the wheel outside of VTX Wheels’ services.

How to initiate a warranty claim:

- The purchaser must contact VTX Wheels by email at info@vtxwheels.com.

- Purchaser must provide details of the defect along with photo and video of the wheel(s) defect. VTX Wheels will need this information for validation.

- The purchaser must return the wheel for visual inspection to VTX Wheels’ headquarters; along with a copy of the original sales receipt. The purchaser will be responsible for shipping the wheel(s) back to VTX Wheels for inspection.

- Should VTX Wheels determine that the wheel has failed to perform as expected under this warranty, the wheel(s) will be replaced at the sole and absolute discretion of VTX Wheels. VTX Wheels will provide labels for the replacement wheel(s) to ship back to the purchaser.

IMPORTANT: If VTX Wheels deems that the warranty claim for the wheel(s) that were sent back for inspection is found ineligible for warranty coverage, the product will be returned to the sender, without replacement, at the purchaser’s expense.

IN-STORE VISITS

Please call us at (562) 698-8215 to set up a WILL CALL pick up.

ONLINE ORDERS can also be set up for WILL CALL.

Yes! We are open from 9am-6pm M-F. Holidays excluded.